Capability
Statement.
A boutique Brisbane technology partner — engaged where people, process and technology meet, and the productivity lever is hiding.
A rare thing,
by design.
Unicorns.
We started as an IT company. Then customers told us we were a rare breed.
"You're IT people with business nous and personalities. You're bloody unicorns."
That comment stuck. We chose Monocera — the Latin for unicorn — because we don't want to be another managed service provider.
We're a boutique technology partner that bridges the gap between people, process and technology. Our job isn't keeping the lights on — it's finding the productivity lever, and helping you pull it.
Augmenting Business —
with people, through technology.
We deliberately work between layers — where people meet process meets technology. That's the gap most IT shops can't reach.
We map opportunities, document workflows, and find the friction that technology can remove.
Identity, productivity, networks, voice, storage, security — trialled and proven through our Special Projects Division before we recommend it.
All under one roof. The seam where people meet stack is where we make our living.
Three pillars,
one accountable team.
Managed Services
Capped-fee proactive support. Your IT department for a fraction of the cost.
Managed Cyber Security
Continuous protection aligned to Essential 8, NIST and CIS — operationalised through C.A.R.L®.
Networks & Wireless
Designed, deployed and managed wired & Wi-Fi networks built for performance and security.
Backup & BCDR
Daily protection of your data and a tested recovery path when things go sideways.
Voice — Teams Calling
Microsoft Teams Phone delivered properly — call routing, recording, and PSTN connectivity.
Voice — 3CX
Flexible, cost-effective 3CX deployments for businesses that want phone systems on their terms.
Pre-Construction Design
Engaged before the slab is poured — cable paths, comms rooms, capacity, future-proofing.
Commercial Fit-outs
Full technology fit-out alongside the builder — power, data, AV, security, voice.
Relocations & Migrations
On-prem to cloud, office to office — 40+ server moves without unplanned downtime.
Co-Working Spaces
5+ delivered turnkey — MoboCo (4,500 sqm), The Junction, The Factory, Connect Offices.
Rural & Regional
Wireless links, Tethr® aggregated connectivity, remote-site management at scale.
Unified Communications
Boardrooms, room-booking, video conferencing — designed for how the room is actually used.
Wi-Fi Consulting & Design
Predictive surveys, on-site validation, designs that survive real-world use.
Teams & SharePoint
Information architecture and governance — not just licence provisioning.
Discover
Asset, identity & data inventory aligned to your business processes.
Assess
Gap analysis against ISO / NIST / CIS with risk-rated findings.
Remediate
Prioritised uplift roadmap with assigned ownership and dates.
Operate
Ongoing controls, telemetry and incident readiness.
Report
Board-ready evidence packs and audit-trail artefacts.
Aligned to standards
ISO 27001 · NIST CSF · CIS Controls · ACSC Essential 8 · SMB1001.
Built ourselves —
so we know it works.
Three product lines that started inside our Special Projects Division, then graduated into the offering. We don't recommend technology we haven't run ourselves.
C.A.R.L.®
Our answer to SME cyber programs that are too big, too vague, or both. C.A.R.L® aligns to ISO 27001, NIST CSF and CIS Controls — with measurable, tailored metrics that small and medium businesses can actually act on. Not a 200-page report; a working program.
Explore carl.monocera.co
Bulletproof
internet.
Sub-second failover across aggregated carriers. Built for businesses where the internet going down isn't an option. Multiple technologies bonded into a single resilient circuit per site, terminating in our datacentre.
Explore tethr.au
The stack we stake our name on.
SPD trials and tests every piece of hardware and software we recommend, then determines the optimal configuration for performance, reliability and security. The difference between "buying off the shelf" and SPD Certified is the difference between hoping it works and knowing it does.
Independently audited.
Not just claimed.
In 2025 we achieved both ISO 27001 and SMB1001 Gold — extending the same evidence-based security posture we operate ourselves to every client we manage.
The global standard for systematic information security. Audited annually by Compass Assurance Services.
A pragmatic certification framework designed for Australian businesses, with Gold-level controls maturity.
Recently delivered —
across Australia.
A selection of design, install, project-manage and maintain engagements from 2023–2025.
Industry-agnostic by design — healthcare, defence, education, agriculture, professional services, coworking, retail.
What's on the bench —
right now.
A live read of the work in flight across our project board. Industries and scopes shown; clients withheld for obvious reasons.
A working board, not a brochure — projects move through New → In progress → Last hustle → Sign-off. Snapshot only.
Industry-agnostic —
by design.
Some of our best ideas come from cross-pollinating solutions between verticals. We do not specialise in one industry — we specialise in finding the productivity lever wherever it is.
Specialist clinics, neurology, allied health — patient data, telephony, secure connectivity.
Certified manufacturing environments with elevated cyber & physical security requirements.
Multi-site networks, AV, access control, server relocations across regional campuses.
Long-life feedlots, rural connectivity (Tethr®), wireless links across paddock-scale sites.
Legal, financial, advisory — high-trust environments where downtime is not optional.
5+ delivered spaces (4,500 sqm largest) — network, AV, room booking, member-grade Wi-Fi.
Warehouses, distribution, multi-site retail networks and CCTV.
Plant networks, factory Wi-Fi, OT/IT segmentation, voice systems.
Vendors we trust —
because we use them.
Every platform in our stack has been through Special Projects Division — trialled, tested, and configured before we recommend it.
In their
words.
We have been with Monocera for nearly ten years. In that time I have sought help early in the morning, at lunchtime, late at night, in a different country, on an island, and all other manner of inconvenient times. At no point was I ever told no. Every time has been a good time, regardless of what the clock says. From a simple three-man line-up of Josh, Dan and Clay, they've grown into a professional, reliable, trustworthy — I wanted to call them an IT support company, but they are so much more than that. Unique, precious, magical, and horny. Maybe we should just stick with Unicorns.
The best decision I made for my business was engaging with Monocera. Real problem-solving skills are a strength of Josh and his team, together with flexibility to fit into our environment.
A wonderful asset to our business. The transition has been seamless and without any unplanned or unexpected downtime. Josh and his team consistently bring novel and well-thought-out proposals to our ongoing IT requirements.
How we behave —
when no one's watching.
Part of being business people cursed with tech skills means we learn what makes you tick. Through that we learn what matters to you — so it can matter to us.
Continuous exploration is the only way to stay relevant in a rapidly evolving technical world. We embrace challenges, old and new. We strive to improve. Always.
At the core of every relationship is trust built from open, honest communication. We call a spade a shovel — and we're not afraid to use it.
"You're IT people with business nous AND personalities. You're bloody unicorns." We took that to heart. We named the company after it.
Find the lever.
Pull it.
Brisbane QLD 4000
By appointment